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March 19, 2008

A Story with a Happy Ending

Logo Charles Whiting's wife died in 2005, and to comfort himself he would call himself and hear his late wife say "Catherine Whiting" on the voicemail system. That is, until recently, when Verizon upgraded his telephone service. The message was lost and Charles was devastated that he couldn't hear his wife's voice anymore.

However, this story has a happy ending. Verizon archives old greetings, and a contractor found the message. It has has been restored to Charles's new voicemail system. Now whenever Charles is missing his wife he only needs to call himself.

Hats off to Verizon for being sensitive to one of its customers and going the extra mile.

(Image © Verizon)

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A couple of years ago my father was in a coma for nearly 3 months. (He has since recovered.) I can't count how many times I listened to a saved voicemail from him, telling me how much he loved me & was proud of me. (At the time he left the message I thought it a bit odd but nice.) I still have that message. Maybe I should find out how to download it! Hooray to Verizon!


I'm glad some companies allow their employees enough leeway to exercise their own consciences.

I'm also glad this was Verizon because they are my cell provider.

I'm not glad they are the most expensive carrier out there, and that I will have to be leaving them for that reason.

But I will return when I can. Verizon has treated me well too, and I'm glad for what they've done in this situation.

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